Refund policy
Return & Refund Policy
Last updated: September 23, 2025
At Eggspress Yourself, we aim to deliver high-quality egg cartons and poultry essentials. If your order isn’t as expected, we’ll work to resolve the issue with our straightforward return process.
Return Eligibility
- Timeframe: Returns are accepted within 14 days of delivery.
- Condition: Items must be unused, unopened, and in their original packaging to qualify.
- How to Start: Email info@eggspressyourself.com with your order number and reason for return, and we’ll guide you through the process.
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on used egg cartons or other items that have been opened or handled.
Return Shipping
- Costs: Customers cover return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
- Shipping Tip: Use a trackable shipping method for returns, as we’re not responsible for lost shipments.
- Free Returns for Errors: If we sent the wrong item or it arrived damaged, we’ll provide a prepaid return label.
Refunds
- Processing: Once we receive and inspect your return, we’ll issue a refund to your original payment method.
- Timing: Refunds typically appear within 5–7 business days, depending on your bank or card issuer.
- Notification: You’ll receive an email confirmation once the refund is processed.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery at info@eggspressyourself.com. Include your order number and photos of the issue, and we’ll promptly arrange a replacement or refund.
Questions?
Have questions or need assistance? Contact our team at info@eggspressyourself.com. We’re here to ensure your Eggspress Yourself experience is exceptional.